E-Visits

New Telehealth Options for Lovelace Medical Group Patients

For your convenience and safety, we are happy to offer telehealth options to Lovelace Medical Group patients.

Video Visits: new and current patients can call our offices to schedule an online video visit for new appointments, current appointments or ongoing issues. To schedule a video visit appointment, please call 505.727.2727.

Docs On Call: provides all patients with 24/7 on-demand access to a doctor directly from a smartphone or computer for urgent needs

MyChart Primary Care E-Visit: current patients of Lovelace Medical Group family medicine, internal medicine and pediatric providers can complete a symptom-based questionnaire on your smartphone or computer via Lovelace Health System MyChart about your non-emergent need and your physician will respond within one business day

Virtual Check-Ins: current patients can conduct a “check in” via telephone with their own provider for a variety of new medical conditions

Messaging through MyChart: send a message to your provider via your MyChart account about any health questions you have and expect a response within two business days

An E-Visit involves answering a secure, fast and convenient online questionnaire completed via Lovelace MyChart about your non-emergent condition. If you are an established patient of a Lovelace Medical Group family medicine, internal medicine or pediatric provider, simply answer the questions and your provider will respond with recommended treatment or care within one business day. E-Visits are available 24/7 from the convenience of your computer or smartphone.

Common Conditions Treated Through E-Visits

  • Back pain
  • Cough
  • COVID-19/Coronavirus Concerns
  • Diarrhea
  • Red eye
  • Sinus problems
  • Urinary problems
  • Vaginal discharge/irritation
  • Heartburn

Submit E-Visit via Lovelace MyChart

Go to MyChart

Submitting an E-Visit for Established Patients via MyChart

Log in to Lovelace MyChart. At the top, go to Messaging > Ask a Question > Symptom-Specific E-Visit. Typical completion time is 10-15 minutes.

Are you an established patient, but don’t have a MyChart account? Click here to create one online today and gain full access to your health information.

E-Visit Cost

E-Visits are billed to your insurance on file. Based on your plan, you may be billed for costs not covered.