Complaints or Grievances including alleged violations of patient rights or alleged Advance Directive non-compliance are to be addressed to the Patient Relations Representative at Lovelace Medical Group, by calling 505.727.5159 and request to speak with the Patient Relations Representative.
All grievances about situations that endanger the patient, such as neglect or abuse, should be reviewed immediately, given the seriousness of the allegations and the potential for harm to the patient. Contact 505.727.5159.
Further Complaints or Complaint Review
If we have not adequately dealt with your complaint, you may:
- Ask for review by the New Mexico Medical Review Association, at 505.998.9898, for quality of care concerns, coverage decisions, or if you wish to appeal your discharge.
Other Complaint Routes
You can also report your concern(s) to:
The New Mexico Department of Health
Incident Management Services
1190 St. Francis Drive, Santa Fe, NM 87501
Phone: 1.800.752.8649 Fax: 1.800.584.6057
Kepro
5700 Lombardo Center Drive Suite 100, Seven Hills, OH 44131
Phone: 1.844.430.9504 Fax: 1.844.878.7921 TTY: 1.855.843.4776
Website: www.keproqio.com
DNV-GL-Healthcare
Hospital Complaint
400 Techne Center Drive, Suite 100, Milford, OH 45150
Phone: 1.866.523.6842
E-mail: hospitalcomplaint@dnv-gl.com